Refunds & Returns
We want you to be satisfied with your purchase and therefore we offer the following:
1. Unused & unopened items
If you change your mind after you receive your products and no longer want to use them, you can return them to us within 14 days for a refund (excluding postage costs).
Please note you will have to pay for return shipping of goods.
2. Used/Washed Items
We do not accept wash/or used items as we are unable to on sell these items due to hygiene reasons and as the goods are no longer able to be resold.
How to return:
Lodge a return by emailing us at firstname.lastname@example.org
Reference your order number and email address used when placing the order
Advise of item/s you wish to return and reason
Tell us how you would prefer your refund option (store credit, exchange, or refund) and confirm return
We will email you a return label will be emailed, or you can choose to return this to us at your cost.
If for any reason your product is faulty or broken, please contact us at email@example.com
Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. We will not accept any claims after 30 days of you receiving your goods.
If you fail to collect your item from the post office it will be returned to us. If you would like this reshipped to you, we will charge you a shipping fee of $10 to do so.
If you enter the wrong address on your parcel and it is returned to Cloth Journey, you will be required to pay a $10 shipping fee for us to resend this.
Any unclaimed or returned parcels that you would decide to have refunded instead of shipped will incur an $8 admin fee applied.
Warning: to avoid any risks to babies, toddlers and young children we recommend all packaging you receive from cloth journey to be kept out of reach. Packaging is not a toy
We do not offer change of mind refunds on our hire product and therefore, refunds are not available unless the product is found to be faulty. Please note that hire nappies are secondhand and there may be pilling or small marks but should not be faulty in any way. The elastics will be firm, waterproofing intact and nappies will have been sanitised.
You must inspect the products you hire or purchase from us on delivery and must within 3 days of delivery notify us in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. You must notify any other alleged defect in the products as soon as reasonably possible after any such defect becomes evident. Upon such notification you must allow us to inspect the product.
Warning: to avoid any risks to babies, toddlers and young children we recommend all packaging you receive from cloth journey to be kept out of reach. Packaging is not a toy.
All nappies and accessories (nappies, wet bags, wash bags and calico bag) in your hire purchase must be returned at the conclusion of your hire period. Once nappies are received and reviewed, your security deposit will be refunded. If there is damage to any products, including but not limited to; strong stains, dye transfer from darker items, smelly or unwashed items, this will result in the loss of some or all your security bond at our discretion. If you lose or permanently damage any items beyond replacement, we will invoice you the full retail price of the items to pay within 7 days. If you do not pay within 7 days without making an agreed upon arrangement, we reserve the right to forward your details to a debt collection agency.
You are responsible for the cost of returning the hire package to us.
You must post the nappies back to us within 48 hours of the conclusion of your hire period and provide a tracking number.
If you fail to post the nappies back within this timeframe, we will deduct $20 per day from your security deposit.
Return of bond:
Once we have received your hire package and it is seen to be in acceptable condition, we will return your security bond. This may take up to 3 business days.